Return & refund policy
Returns & refunds.
At Rhythm Industry Records Coffee Bar, we want every order to arrive in great condition and every customer to feel confident shopping with us.
Because we sell both consumable products and merchandise, return eligibility depends on the type of item purchased.
Coffee & tea
For health and food-safety reasons, coffee, tea, and other consumable products are not eligible for return once shipped, except when an order arrives damaged, defective, incorrect, or otherwise unusable due to a fulfillment error.
If there is a problem with your coffee or tea order, please contact us within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging when applicable
If we determine that the order was damaged, defective, or fulfilled incorrectly, we may provide a replacement or refund, depending on the circumstances.
Taste preferences alone generally do not qualify for a refund, since coffee and tea flavor preferences are subjective.
Merchandise
Unused and unworn merchandise may be eligible for return within 30 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, pet hair, or damage
- Returned with any original tags or packaging when applicable
Customers are generally responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Made-to-order & custom products
Some Rhythm Industry merchandise may be produced specifically for each customer after an order is placed.
Because these products are made to order, returns or exchanges for buyer's remorse, incorrect size selection, or change of mind may not always be available.
However, if a made-to-order product arrives damaged, defective, misprinted, or incorrect, please contact us so we can make it right.
Damaged or incorrect orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide clear photos of:
- The damaged or incorrect item
- The shipping packaging
- Any visible shipping label
- Your order number
Once reviewed, we may offer a replacement, refund, or other appropriate resolution.
Order cancellations
Orders begin processing quickly.
If you need to cancel or change an order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee cancellation once an order has entered production, roasting, fulfillment, or shipping.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund is processed, your bank or credit-card provider may take several business days to post the credit to your account.
Original shipping charges are generally non-refundable unless the refund results from an error on our part.
Final sale items
The following may be considered final sale:
- Gift cards
- Clearance or specially marked final-sale items
- Used or worn merchandise
- Opened coffee or tea
- Personalized or customized products
Shipping damage
Please inspect your order shortly after delivery.
Rhythm Industry Records Coffee Bar is not responsible for damage caused after successful delivery, but we will work with customers when an order is damaged during shipment.
Packaging changes
Rhythm Industry Records Coffee Bar periodically updates product labels, packaging, and artwork.
During packaging transitions, customers may receive either the current design or a newly released design. Packaging differences alone do not qualify an item for return or refund, provided the correct product was received.
The coffee or tea inside remains the product ordered unless otherwise stated.
Exchanges
If an exchange is available, the original product must first meet the return requirements above.
For apparel, we strongly recommend reviewing the available sizing information before ordering.
Contact us
For questions about a return, refund, replacement, or damaged order, please contact Rhythm Industry Records Coffee Bar. Please include your order number in your message so we can assist you more quickly.